Reschedule. We can accommodate a request to reschedule if we receive the request at least 7 days prior to your scheduled session. We understand that unexpected things happen so we allow you reschedule once for no additional cost, after that a rescheduling fee (minus $50 of cancellation fee) is required to secure a new date.
Cancellation. We will issue a full refund (minus $50 of cancellation fee) if we receive the cancellation notice at least 7 days prior to the scheduled session.
Late less than 15 minutes. If the client comes within 15 minutes after the scheduled start time, we will start the session as soon as s/he arrive, but we will not extend the finish time beyond the scheduled finish time.
Late 15 minutes or more. If the client doesn’t come within 15 minutes after the scheduled start time, s/he forfeits the scheduled session . The client will not get a refund and will not be able to reschedule the session.
In-Person Classes
Reschedule. You can reschedule to a class in a later date if we receive your request 7 days from the class date or earlier ($50 rescheduling fee applies). Unfortunately, we cannot accommodate any rescheduling request received later than 7 days prior to the class start time.
Cancellation. We will issue a refund (minus $50 of cancellation fee) if we receive the cancellation notice at least 7 days prior to the scheduled session. Unfortunately, we cannot accommodate any cancelation request received later than 7 days prior to the class start time.
Late: less than 15 minutes. If the student comes within 15 minutes after the class start time, s/he will be allowed to join the class and the instructor will try to accommodate him/her as much as s/he can without slowing down the class.
Late: more than 15 minutes. If the student comes 15 minutes after the class start time, s/he forfeits hhis/her spot and will not be allowed to join the class because that will disrupt the experience for other students.
If you purchased your class from one of our partners (CourseHorse, Fever, Groupon, IfOnly) then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please contact their customer service team.
Virtual Classes
Reschedule. You can reschedule to a class in a later date if we receive your request 3 days from the class date or earlier ($25 rescheduling fee applies). Unfortunately, we cannot accommodate any rescheduling request received later than 72 hours prior to the class start time.
Cancellation. We will issue a refund (minus $25 of cancellation fee) if we receive the cancellation notice at least 3 days prior to the scheduled session. Unfortunately, we cannot accommodate any cancelation request received later than 72 hours prior to the class start time.
Late: less than 15 minutes. If the student comes within 15 minutes after the class start time, s/he will be allowed to join the class and the instructor will try to accommodate him/her as much as s/he can without slowing down the class.
Late: more than 15 minutes. If the student comes 15 minutes after the class start time, s/he forfeits hhis/her spot and will not be allowed to join the class because that will disrupt the experience for other students.
If you purchased your class from one of our partners (CourseHorse, Fever, Groupon, IfOnly) then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please contact their customer service team.
Events or commercial project
Cancellation. We will issue a full refund (minus cancellation fee 15% of the value of the project) if the client notify us at least 7 days prior to your scheduled event. The client is responsible for any travel and logistical expense that we incur for the project which we will deduct from the amount refunded.
Reschedule. We can accommodate a request to reschedule if we receive the client’s request at least 7 days prior to your scheduled session. Rescheduling fee (15% of the value of the project) is required to secure a new date
